delayed or lost luggage

Posted by Antony Wood (188 days ago)

I just arrived in Shanghai (5.27.2008), only to discover at the airport that my luggage didn't make it on the flight. Now I've been waiting two days and the employees at the baggage office say they don't know exactly where the luggage is and that "maybe" it will get here two days from now.

Because of this I've incurred extra expenses and lost out on opportunities, does anyone know if it is advisable to take legal action against the airlines involved? I feel my time here in Shanghai has been seriously compromised because of this delay. Any advice?

Thanks,

A.

(I am based in Shanghai)

Find what you are after in our Macau A-Z Directory

Tags lost luggage

Posted by ppatio (188 days ago)

Did they give u a little bag with toothpaste and such when you made your claim ? I always find that such a touching little gesture....

(I am based in Hong Kong)

Posted by Antony Wood (188 days ago)

Well, I got a bank card which allowed me to withdraw 35 pounds from the atm. Nice, but in no way compensates for my troubles.

(I am based in Shanghai)

Posted by omaharrison (188 days ago)

ppatio- you got it probably because you flew "first class" :p

(I am based in Hong Kong)

Posted by GreenValleys (187 days ago)

You need to check the airline's policy. Is it printed on thge ticket? What airline is it? Those bar-coded labels they attach to your bags at check-in actually provide a means of telling them EXACTLY where in the world your bags are (or were last spotted). Also I guess you didn't have any travel insurance else you could claim there.

(I am based in Jakarta)

Posted by Antony Wood (187 days ago)

Dear GreenValleys,

Thank you for the reply. Yes, I thought the bar-coded label could also help in locating my luggage, but the best answer they're willing to give is that "maybe" its still in London. Even more frustrating, the lost baggage office at Pudong airport can only telex London for information, which they do once a day and then wait for an answer that never comes! The entire system is much less efficient then one would think in this day and age.

Thanks again for your reply. Best wishes,

A.

(I am based in Shanghai)